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Academy: Course Catalog

 

The Academy for Water Professional Development is a NC AWWA-WEA initiative to fill an industry training gap and advance the careers of participants. The program includes multi-year technical and soft-skill training courses, which have been developed based on input from industry leaders across North Carolina.

 


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The following courses are a part of various Academy ladders, and have been, or will be offered by NC AWWA-WEA. Additional courses will be added as the Academy ladders and levels are expanded. To find out when the next Academy classes will be held, refer to the main Academy page, or online calendar.

 

Academy Courses Being Offered:

Monday, October 2, 2017
Work Zone Traffic Control for Supervisors (8:00 am-5:00 pm)

 

Tuesday, October 3, 2017
Customer Service 2 (8:00 am - 12:30 pm)

Environmental Awareness (8:00 am - 12:30 pm)
Download current Academy Brochure and Register Online 


Click on a course title to go directly to a description for that course, or scroll down to review all courses.

 


 

Basic Utility Safety and Field Operations Safety Awareness

Course Description: The Basic Utility Safety and Field Operations Safety and Awareness Course is designed to introduce water and wastewater utility operators to industry specific safety standards and trends. The intent of this course is to assist the workforce identify associated risks in order to eliminate and prevent hazards in the workplace. This course encompasses general safety concepts which newly assigned operators must understand in order to safely and effectively work within water and waste water systems. In addition, this course addresses the most common associated hazards found within industry.

 

The course allows for utility operators to discuss and learn current safety operational trends including but not limited to General Safety Concepts, National Incident Management System, and how does Federal and State occupational safety and health regulations help mitigate hazards through regulatory safety practices.

 

Continuing Education Credit

  • WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: Not yet available
  • WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours. WPCSOCC Course ID: CE04101501
  • PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDH’s.
  • MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.
       

 

Foundations of Leadership: Customer Service

Course Description: Customer service skills are an essential element to employee growth and development.  No matter what your role in an organization, having a customer focus reduces workplace stress and adds value.  Think about how you feel when you are part of a positive experience of any type.  

 

The Foundations of Leadership: Customer Service Program is designed to introduce water and wastewater utility personnel to the principles inherent in a customer service culture.  The intent of this course is to promote internal and external customer service behaviors.

 

In this course, you will evaluate the internal and external service relationships relative to your position.  Basic elements of customer service will be explored including responsiveness, empathy, reliability and accountability.  At the completion of this course, participants understand customer service fundamentals and the application to their position.  The course allows utility personnel to learn and apply methods of effective communication, attitude, managing expectations, and creating a positive customer experience.

 

Continuing Education Credit

  • WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: Not yet available
  • WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours. WPCSOCC Course ID: CE04101502
  • PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDH’s.
  • MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.
       

 

Support Systems Awareness for Collections and Distributions Operations

Course Description: This Course is designed to provide the individual with a general knowledge of Support Systems used in Wastewater Collection and Water Distribution Systems.  The Course will include an introduction to Computerized Maintenance Management Systems (CMMS), Supervisory Control and Data Acquisition Systems (SCADA), Geographical Information Systems (GIS) and Closed Circuit Television (CCTV).  Upon completion of the Course, the individual should be familiar with the Functions, Basic Principals, and Benefits of CMMS, SCADA, GIS, and CCTV Systems.   In addition, the individual should have a basic understanding of the benefits of implementing these support systems in the operation of wastewater collection and water distribution systems and the management of their associated assets.  The course is designed to assist the individual in preparation for North Carolina AWWA-WEA Level 1 Apprentice Certification in Wastewater Collection Systems or Water Distribution Systems.

 

Continuing Education Credit

  • WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: Not yet available
  • WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours. WPCSOCC Course ID: CE04101503
  • PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDH’s.
  • MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.

 


 

Foundations of Leadership: Effective Self-Management 

Course Description: Self-management skills are personal attributes that enhance interpersonal interactions, job performance and career prospects at any level.  In the workplace, these “people” skills are considered a complement to occupational skills and technical knowledge.  These skills are more critical than ever as organizations struggle to find meaningful ways to be more productive and efficient.  To be a truly valuable employee, it's just not enough to be highly trained in technical areas without developing interpersonal and relationship-building skills that help people to communicate and collaborate effectively.

 

The Foundations of Leadership: Effective Self-Management Program is designed to teach the fundamentals of leadership and effective workplace conduct.  The course will include discussion of professionalism/ethics, integrity, dependability and teamwork.  The course provides utility personnel with tools to enhance workplace relationships, improve collaboration, and assess self-development opportunities.

 

Continuing Education Credit

  • WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: Not yet available
  • WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours for continuing education. WPCSOCC Course ID: CE04101504
  • PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDH’s.
  • MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.

  


     

Utilities Construction Skills - Level 1

Course Description: Introduction to construction and repair techniques for water and sewer assets. Course includes materials of construction and technology applications that help a technician understand the repair options and the impacts of each.

Continuing Education Credit

  • WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 6.0 contact hours by the NCWTFOCB. Course ID: 164772
  • WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 6.0 contact hours for continuing education. WPCSOCC Course ID: CE02121602
  • PROFESSIONAL ENGINEERS: This course is approved for 6.0 PDH’s.
  • MAINTENANCE TECHNOLOGIST: This course is approved for 6.0 contact hours.

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Work Zone Traffic Control for Supervisors

 

Course Description: This course will cover the critical guidelines and regulations required for the safe implementation of work zone temporary traffic control. Any utility operation that results in the potential exposure of workers to traffic and/or results in the disruption of routine traffic flow requires work zone temporary traffic control. Planning and implementation of the work zone set-up requires knowledge of the regulations and practices of State and Federal agencies. This course will use resources, classroom instruction, and hands-on exercises to teach the regulations, methods, and practices of planning and implementing work zone temporary traffic control. This course will utilize NC Department of Transportation (NC DOT) and Manual of Uniform Traffic Control (MUTC) materials. This course does not provide NC DOT certification. Who should attend: Persons who are or may become responsible for the planning and design of temporary traffic control measures for utility work zones.

 

Continuing Education Credit

 
• WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 6.0 contact hours by the NCWTFOCB. Course ID: 176057
• WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 6.0 contact hours for continuing education. WPCSOCC Course ID: CE05221703
• PROFESSIONAL ENGINEERS: This course is approved for 6.0 PDH’s.
MAINTENANCE TECHNOLOGIST: This course is approved for 6.0 contact hours.

___________________________________________________________________________________________________________________

Customer Service 2


Course Description: Customer Service skills reflect on the individual employee as well as the organization represented by that employee. The nature of the interactions between Utility employees and their customers defines the success or failure of the job-related interaction and the perception of the Utility by that customer. Customer Service skills can be learned and improved. This course is designed to highlight important skills and suggest techniques for interacting with customers. Skills will be enhanced through role-play exercises and open discussions. The class is designed to present real-life situations and work through them to optimize the outcomes.


Continuing Education Credit

 
• WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 2.0 contact hours by the NCWTFOCB. Course ID: 176276
• WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 2.0 contact hours for continuing education. WPCSOCC Course ID: Pending
• PROFESSIONAL ENGINEERS: This course is approved for 2.0 PDH’s.
• MAINTENANCE TECHNOLOGIST: This course is approved for 2.0 contact hours.

___________________________________________________________________________________________________________________

 

Environmental Awareness


Course Description: Constructing, maintaining, and repairing collection and distribution infrastructure requires technical skills and a knowledge of rules and regulations. The regulations regarding work in wetlands, streams, and stream buffer areas are specialized to protect those fragile ecosystems. This class will cover the regulations that apply to these locations, and help the student determine the steps to proceed with their task. Requirements for permits, maximum areas disturbed, permanent vs temporary incursions, and restoration will be discussed. A field component will be included to demonstrate some of the material presented in the classroom.


Continuing Education Credit
• WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 2.0 contact hours by the NCWTFOCB. Course ID: 176277
• WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 2.0 contact hours for continuing education. WPCSOCC Course ID: Pending
• PROFESSIONAL ENGINEERS: This course is approved for 2.0 PDH’s.
• MAINTENANCE TECHNOLOGIST: This course is approved for 2.0 contact hours.

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